Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. Specializing in improving the Patient Experience and the overall cultural development and improvement of an organization, Jake takes his almost 20 years of experience training at Disney and has translated it into optimizing the Humans side of Healthcare.

One of the key thought leaders to emerge in American Healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine.

Dr. Thom Mayer is the Medical Director for the NFL Players Association, Executive Vice President of Leadership for LogixHealth, Founder of BestPractices, Inc., and Clinical Professor of Emergency Medicine at George Washington University and Senior Lecturing Fellow at Duke University.

Myrna Marofsky, Author, Consultant and Speaker redefines “Caregiving” to “Care-LIVING” and encourages compassionate organizations and providers to incorporate this philosophy at times when a difficult medical diagnosis can be overwhelming.

Joyce teaches you how to take care of yourself while you take care of others. Discover the secret to a more positive environment and happier teams and a more joyful you. The tools she presents enhance culture, well-being and rapport.

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix inspires and motivates audiences from bedside to C-Suite on topics ranging from service excellence to nurse engagement and quality improvement.

Dr. Sanjaya Kumar is Founder of Quantros, Inc., a leader in web-based healthcare data management and decision support solutions used by more than 2,200 healthcare facilities to drive improvements in quality of care, patient safety, and compliance programs.

Dr. John W. Kenagy, author of Designed to Adapt: Leading Healthcare in Challenging Times and named by Forbes as "The Man Who Would Save Healthcare," draws on his Harvard Business School research to help healthcare teams understand the five leading indicators of success in complex, value-driven healthcare.

As a Master Facilitator in Healthcare Leadership, Diane Egbers works collaboratively with healthcare clients such as Cincinnati Children's Hospital Medical Center and Anthem Blue Cross and Blue Shield to cultivate the strengths of key talent and realize potential for success at organization, team, and individual levels.

Dr. Kenneth Cohen has dedicated his career to helping healthcare organizations like Geisinger, the Cleveland Clinic, and MedStar Health apply proven science to their executive recruitment, selection, development and retention practices.

For over 10 years, Cheri Clancy has been using hard science and her own unique coaching style to help leaders understand what drives positive behaviors in themselves and others, creating the successful teams that today's intelligent, innovative, and engaged leaders need.

Anthony Cirillo, FACHE, is an internationally recognized expert on aging, caregiving, and patient experience who helps organizations engage older adults and caregivers, using innovative insights—including music and social prescribing—to transform healthcare and senior experiences.

John Byrnes, MD, is the author of The Quality Playbook and former CMO of five U.S. health systems, recognized as a leading expert on quality, safety, and physician engagement who inspires organizations to build cultures of clinical excellence.

Chris is a former Disney leader who trains executives using the Disney Approach to Quality Service, delivering customized presentations that help organizations elevate leadership and customer experience.

Simon T. Bailey is a Breakthrough Strategist who has worked with 1,700+ organizations in 46 countries, helping companies transform culture and empowering individuals to be fearless and create their future.

Joseph Michelli, Ph.D., is a psychologist and organizational consultant who helps brands deliver exceptional human experiences that fuel growth.

Mark David Jones is a highly demanded speaker and acclaimed author—working with dozens of Fortune 500 companies, large governmental agencies and numerous international corporations.

Affectionately known as “Dr. K”, Katrina is an Inspirational Speaker, Certified Executive Coach, Senior Consultant, Author, Adjunct Professor, Philanthropist, and Founder & President of Re-Source Solutions, a company focused on building organizational excellence.

Whether presenting a keynote to thousands or a skill-building workshop for twelve, her presentations are thought provoking and inspirational, yet extremely pragmatic.

Dr. Laird was the Executive Medical Director of the AdventHealth Senior Health Program in Orlando for 6 years. She has over 20 years of experience in patient care with an emphasis in senior healthcare.