Mark David Jones
Dynamic Speaker
World-Class Consultant
Best-Selling Author
Mark David Jones is a highly demanded speaker and acclaimed author—working with dozens of Fortune 500 companies, large governmental agencies and numerous international corporations. Mark’s dynamic and engaging style has earned him a reputation as an inspirational world-class expert—driving audiences to action.
Speaking Topics
Leadership
Quality Improvement
Patient Experience
Service Excellence / Customer Service
Change
Mark’s Disney World career spanned 26 years (numerous leadership positions) involving a wide variety of functional roles – from high-profile (Special Events: managing President Reagan’s “2nd inauguration”, Entertainment: Characters) to the mundane (transportation, attractions) to everything in-between (Organizational Development, Resorts, Disney Institute), Mark has been hip-deep in Disney strategies and daily operational implementation. (As he likes to say: “Have I got stories…”)
Over the past 20 years, Mark has been personally involved with over two dozen Fortune 500 company transformation efforts – including 6 of the Top Ten Best Places to Work in Government agencies. The interesting thing? Mark discovered that all the best organizations follow the same path to sustainable success. And he’s got all their tools that he’s willing to share with your team!
Since Mark’s first speech (ask him to tell you that incredible story) to his most recent last week, he has delivered over 1,300 keynotes (so far) in 54 countries (so far) on 6 (so far) of the 7 continents in the world. The majority of Mark’s clients continue to be repeat requests – a fact that he works very hard to maintain. Yeah – he’s able to spin his “Disney magic” on stage, and engage people at every level of your organization.
Mark crammed a lot of the behind-the-scenes secrets of these world-class organizations into his best-selling book “Lead With Your Customer: Transform Culture and Brand into World-Class Excellence”, published by ATD Press (English and Chinese languages – so far), which, due to popular demand, was recently updated in its 2nd edition!
Mark’s leadership expertise was also featured in the definitive American Society for Training & Development’s Leadership Handbook, showcasing “a who’s who of leadership experts” – along other luminaries such as Jim Collins, Frances Hesselbein, and Patrick Lencioni. (He also has loads of articles, etc. for leading Leadership, Healthcare, and Business journals – both print and online).
Oh, and one more exciting bit of news: Mark has a new book coming out later this year on transforming your healthcare team titled “Results Stat!”, which is the implementation companion book to Fred Lee’s best-selling “If Disney Ran Your Hospital” to spark his efforts to transform healthcare. Expect amazing new stories and insights that finally achieve that breakthrough you’ve been needing!
WATCH Mark’S SPEAKER REEL
Testimonials
KEYNOTE TOPICS
-
Times in Health Care are particularly difficult right now. Reform efforts, Managed Care, HCAHPS - this is no time for fads or academic theory. To achieve your potential, you need an expert who has the rare understanding of the unique challenges faced by your industry and the operational experience of working with the most respected and successful organizations in the world: Mark David Jones.
Health Care professionals just like you have realized:
increases in staff and patient satisfaction
patient volume rise significantly
decreased turnover
increased margins, higher cash flow, reduced risk, higher bond rating
Specializing in health care consulting, Mark David Jones has proven success with some of the most successful health care systems, hospitals, and medical groups in the world. By implementing best practices from both healthcare and other industries, you get the best solutions for every facet of your operation.
Renowned medical operations like Johns Hopkins, Mayo Clinic, Cleveland Clinic, Mount Sinai – achieve consistent results because they combine clinical excellence with the operational strategies used by world-class business organizations. You can learn those “behind-the-scenes” secrets as well.
From Mark:
Let me start by saying that I’ve learned a few things over the past 1,300 keynotes:
I know you despise speakers who fly in at the last minute, drone on with their stale, generic script, then rush off to make the next flight out, focusing on the next paycheck. So, when you hire me, I arrive early and stay late to support your organization and make sure everyone gets an opportunity to gain value from the event. I’m yours for the day!
Secondly, I don’t do canned “off-the-shelf” keynotes like many speakers do. I customize every presentation because your circumstances are unique – and you deserve an experience that is designed to be 100% relevant, engaging, and with the specific, practical tools that will spark the real-world transformation you need.
Not 80%. Not 90%. 100%!
This means I research your industry, your company’s current challenges and goals, identify proven strategies and tools that can best bridge the gap for you, and deliver an engaging, interactive experience with behind-the-scenes stories and examples that make your custom solutions memorable. Always.
Mark’s Most Requested Topics
The Power Behind the Pixie Dust: Disney’s Service Secrets Revealed!
Creating Your Leadership Legacy: The Blueprint of World-Class Legends
Consistent Service Excellence - The Little Steps that Get Big Results!
A Behind-the-Scenes Look at the Most Respected Companies
Building a World-Class Culture from the Inside Out
The Core: The Foundation that Drives Every Great Business
True Branding: The Real Secret of World-Class Success
Kicking (Bleep) and Taking Names: The Competitive Edge You Need Now!
World-Class Secret: Training as a Proven Revenue-Increasing Strategy
Breaking the “Flavor of the Month” Cycle Forever
Book Mark
Fee Range: $10,000–$15,000