Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. Specializing in improving the Patient Experience and the overall cultural development and improvement of an organization, Jake takes his almost 20 years of experience training at Disney and has translated it into optimizing the Humans side of Healthcare.

Betty Parker is a multifaceted professional who has made significant strides in the realms of business, education, and personal development. As a business owner, professional speaker, author, and trainer, she brings a wealth of knowledge and experience to her engagements, captivating her audiences and fostering growth both professionally and personally.

David Nash was the Founding Dean and the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy at the Jefferson School of Population Health of Thomas Jefferson University in Philadelphia, Pennsylvania. His 10 year tenure as Dean completes nearly 30 years on the University faculty.

One of the key thought leaders to emerge in American Healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine.

Dr. William Miller is one of the country’s leading authorities on stress reduction and life balance. He is a recognized expert in the area of stress & coping, interpersonal relationships, organizational health, and workplace culture.

Myrna Marofsky, Author, Consultant and Speaker redefines “Caregiving” to “Care-LIVING” and encourages compassionate organizations and providers to incorporate this philosophy at times when a difficult medical diagnosis can be overwhelming.

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix inspires and motivates audiences from bedside to C-Suite on topics ranging from service excellence to nurse engagement and quality improvement.

Dr. Sanjaya Kumar is Founder of Quantros, Inc., a leader in web-based healthcare data management and decision support solutions used by more than 2,200 healthcare facilities to drive improvements in quality of care, patient safety, and compliance programs.

Anthony Cirillo, FACHE, is an internationally recognized expert on aging, caregiving, and patient experience who helps organizations engage older adults and caregivers, using innovative insights—including music and social prescribing—to transform healthcare and senior experiences.

Dr. Bob Burns is an endowed professor at Wharton and a leading expert in physician-hospital integration and healthcare supply chain management, with 25+ years of research and publications on healthcare innovation.

Kathleen was voted one of the "Top 20 Leaders in Healthcare" by Health Leaders Media after her groundbreaking work in transforming the physician-nurse culture.