The late Fred Lee’s greatest desire was for healthcare leaders and caregivers to instill these concepts for future generations. He won the 2005 ACHE James A. Hamilton healthcare book of the year award with this book, If Disney Ran Your Hospital—9½ Things You Would Do Differently, which has sold over 500,000 books in five languages (English, Dutch, Portuguese, Korean, and Chinese).

Dr. Shari Welch has been a practicing emergency physician for over 26 years and a healthcare quality improvement consultant for over 15 years. She speaks to hospitals and organizations across the country on Quality, Safety, Efficiency and the Patient Experience of Care. She is an expert in Engaging and Aligning Physicians in a Quality Agenda.

Joe Tye is CEO and Head Coach of Values Coach Inc., which works with healthcare organizations to design and build a culture of ownership on a foundation of values. Joe is a passionate and humorous keynote speaker, trainer, and consultant helps hospitals, corporations and associations stimulate a caring culture of ownership.

He is the leading authority on values-based and leadership skills and strategies.

Philip Ronning focuses on accountable care, specialty programs, strategy, organization, integration, culture and more. Ronning has worked with urban to rural markets across the board and a client list of over 300. The American Hospital Association has published eight of his books.

Dr. James L Reinertsen brings his skills and experience to the Institute for Health Care Improvement (IHI) in Boston, where he is a Senior Fellow, heading IHI's leadership development sector, and to hospitals and health care systems throughout the United States and Europe.

Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. Specializing in improving the Patient Experience and the overall cultural development and improvement of an organization, Jake takes his almost 20 years of experience training at Disney and has translated it into optimizing the Humans side of Healthcare.

Betty Parker is a multifaceted professional who has made significant strides in the realms of business, education, and personal development. As a business owner, professional speaker, author, and trainer, she brings a wealth of knowledge and experience to her engagements, captivating her audiences and fostering growth both professionally and personally.

David Nash was the Founding Dean and the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy at the Jefferson School of Population Health of Thomas Jefferson University in Philadelphia, Pennsylvania. His 10 year tenure as Dean completes nearly 30 years on the University faculty.

One of the key thought leaders to emerge in American Healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine.

Dr. William Miller is one of the country’s leading authorities on stress reduction and life balance. He is a recognized expert in the area of stress & coping, interpersonal relationships, organizational health, and workplace culture.

Myrna Marofsky, Author, Consultant and Speaker redefines “Caregiving” to “Care-LIVING” and encourages compassionate organizations and providers to incorporate this philosophy at times when a difficult medical diagnosis can be overwhelming.

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix inspires and motivates audiences from bedside to C-Suite on topics ranging from service excellence to nurse engagement and quality improvement.

Dr. Sanjaya Kumar is Founder of Quantros, Inc., a leader in web-based healthcare data management and decision support solutions used by more than 2,200 healthcare facilities to drive improvements in quality of care, patient safety, and compliance programs.

Dr. John W. Kenagy, author of Designed to Adapt: Leading Healthcare in Challenging Times and named by Forbes as "The Man Who Would Save Healthcare," draws on his Harvard Business School research to help healthcare teams understand the five leading indicators of success in complex, value-driven healthcare.

As a Master Facilitator in Healthcare Leadership, Diane Egbers works collaboratively with healthcare clients such as Cincinnati Children's Hospital Medical Center and Anthem Blue Cross and Blue Shield to cultivate the strengths of key talent and realize potential for success at organization, team, and individual levels.

For over 10 years, Cheri Clancy has been using hard science and her own unique coaching style to help leaders understand what drives positive behaviors in themselves and others, creating the successful teams that today's intelligent, innovative, and engaged leaders need.

John Byrnes, MD, is the author of The Quality Playbook and former CMO of five U.S. health systems, recognized as a leading expert on quality, safety, and physician engagement who inspires organizations to build cultures of clinical excellence.

Dr. Bob Burns is an endowed professor at Wharton and a leading expert in physician-hospital integration and healthcare supply chain management, with 25+ years of research and publications on healthcare innovation.

Chris is a former Disney leader who trains executives using the Disney Approach to Quality Service, delivering customized presentations that help organizations elevate leadership and customer experience.

Mark David Jones is a highly demanded speaker and acclaimed author—working with dozens of Fortune 500 companies, large governmental agencies and numerous international corporations.