chris Blackmore
When Chris worked for Disney, Fortune 500 Companies requested him to train & motivate their top leaders. Chris continues teaching and training leaders using the Disney Approach to Quality Service. Chris' presentations can also include the philosophy from the book If Disney Ran Your Hospital by Fred Lee.
Chris will customize his presentation to make sure it applies directly to what you are trying to achieve and will make sure your takeaway is exactly what you are looking for.
Speaking Topics
patient experience
Customer service
An entertainer and master magician at DisneyWorld, Disneyland, World Class Cruise Lines, Major Theaters and Television… Chris Blackmore delivers an Experience that is never dull and will keep your guests on the edge of their seats. Weaving stories of life at Disney with the ever present philosophy of Exceeding Guest Expectations, Chris presents a theatrical tale of experiences working at the Happiest Place on Earth.
As a presenter at Disney's Approach to Quality Service seminars, Chris has discovered 3 distinctive words that encapsulate the training section when longer programs and half-day sessions are desired. His proven HEAR, THINK, LEARN method of Customer Service Training is the "instruction manual" for the external behavior expected from all team members, and is the perfect continuation and companion of the internal changes instilled by the Care! program.
Chris shows you how to incorporate Care! into your healthcare setting with Compassion, Action, Results & Excellence with Enthusiasm as the cornerstones of his approach to Patient Care.
Including, but moving beyond satisfaction measurement of Press-Ganey or Gallup, Chris explains the principles of a compassionate, courtesy based performance from C-level to custodian, across departments, and how efficiency levels rise when patients are genuinely impressed with their care. He breaks down the process, and the benefits, of creating a positive experience for the patient, set on a bedrock of teamwork and leadership that expects, and accepts nothing but the best from each other.
Chris’s ability to motivate and inspire at a top level will show how Creating a Performance Culture inspires the best from employees… How Clarifying Expectations for Service Delivery frees up an employee for maximum performance levels… and how Aligning Behaviors with Values creates consistency between departments and divisions.
With pertinent, memorable examples from Disney.
A patient focused background with his many visits and stays in hospitals as child and adult, Chris Blackmore has been on the receiving end of patient care both good and bad and relates firsthand stories of how a patient’s perception of care is as influential as the process of care in patient satisfaction results.
Moving easily between stories of endearing and humorous moments in Guest Service, he will show your team the importance of excellence in everything they do for their patient. Your team will leave with a new sense of "Can Do! Will Do!" along with the practical "How To Do!”.
WATCH Chris’ SPEAKER REEL
Testimonials
KEYNOTE TOPICS
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Burnout is epidemic in healthcare and many other professions. Dr. Martin talks about how common burnout is and the consequences to our personal wellbeing, the organizations we work for and the people and patients we care for. He shares simple, efficient techniques to combat and prevent burnout and improve our relationships with our loved ones, colleagues, customers, and patients.
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This training combines the principles of adaptive leadership, personal and organizational resilience, and gratitude into a powerful day long leadership development curriculum. Participants will gain insights on improving communication through perspective taking, awareness of polarities, and understanding their own personal triggers. They will receive hands-on opportunities to develop tools and techniques to build a support system to grow more resilient individuals and teams.
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Since Covid-19, do you feel like you have lost your mojo? Do you find it difficult to connect with friends, family and colleagues? When you scroll through social media, do you wonder how people can really think that way? Do you think that maybe, just maybe, we are more alike than different AND if given the chance, we could once again have meaningful, connecting conversations that would fill our hearts and connect us in ways that we long for? This talk is a powerful, experiential session based on the principles of the Center for Courage and Renewal that will help you understand how much power and control you have to make a meaningful difference in creating the connected life we all long for.
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Scientists have tied gratitude to greater health, happiness, and more joy in social relationships at home, work, and our communities. Dr. Martin offers the scientific perspective on gratitude and techniques that result in improved health, happiness and longevity.
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The quality of our relationships is the best predictor of our long term health, happiness, and longevity. In this talk, Dr. Martin discusses the importance of relationships and the detrimental effects loneliness has on our communities and our own mental and physical wellbeing.
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Our mindset and how we approach situations have significant implications for our health, happiness, and patient outcomes. Dr. Martin talks about the science behind mindset and how our mindset of stress impacts our work, our health and the people around us.
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This talk combines the principles of everyday leadership, personal and organizational resilience into a deep dive into what it means when we say we don’t trust someone. Participants learn tips and tricks on how to build trusting relationships in their organizations and their personal lives and how that actually leads to less burnout and more meaning and joy in our lives.
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Do you feel like you just never have enough time? This talk combines principles of everyday leadership, personal and organizational resilience, into a powerful session that will help you understand how you sabotage yourself into believing you don’t have enough time in your life. We will get clear on the values that allow you to create time and space for the things that matter and help you build a support system to find joy, meaning and purpose in your life.
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This talk combines the principles of everyday leadership, personal and organizational resilience into a deep dive about how our perspective of other’s actions and the difficulty we have setting boundaries and holding people accountable undermine our search for joy, meaning and purpose in our lives.
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This talk combines the principles of everyday leadership and personal resilience for a deep dive into understanding the role perfectionism has in our daily lives. We will discuss the role perfectionism had in our training, and how it is commonly mistaken for healthy striving. We will discuss approaches to combat the negative effects of perfectionism and how to give ourselves permission to let go of unhealthy perfectionistic tendencies and to treat ourselves with compassion.
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Do you wish you always knew just what to say? When bad things happen to those around you, are you afraid of saying the wrong thing and so then just say nothing? This talk combines the principles of everyday leadership, personal and organizational resilience to gain insights about why we do these things and how to overcome them with simple techniques focused on perspective taking, empathy and self-compassion.
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In this talk, Dr. Martin discusses the five most common regrets of the dying. This talk focuses on vulnerability and how to develop a meaningful life with everyday practices that can help you live a life without regrets.
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Dare to Lead is an empirically based courage-building program, based on the research of Dr. Brené Brown. Leaders who participate will learn skills for having hard conversations, holding themselves and others accountable, leading with empathy and connection, building trust, giving and receiving feedback, and picking yourself back up quickly after disappointments and setbacks. This 24-hour workshop, facilitated by Dr. Martin, a Certified Dare to Lead Facilitator™, focuses on courage as a collection of four skill sets that are teachable, measurable, and observable.
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Being courageous and authentic is “in style”. Yet most of us won’t ever let our guard down and instead of being ourselves, we live each day covered in armor in our workplaces and homes. These interactive sessions deal with the courage it takes to be authentic and vulnerable and how to get up and rise when you fall. This workshop is based on the research of Brené Brown, one of the world’s leading experts on courage, vulnerability and resilience.
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Fee Range: $10,000-$15,000