chris Blackmore

When Chris worked for Disney, Fortune 500 Companies requested him to train & motivate their top leaders. Chris continues teaching and training leaders using the Disney Approach to Quality Service. Chris' presentations can also include the philosophy from the book If Disney Ran Your Hospital by Fred Lee.

Chris will customize his presentation to make sure it applies directly to what you are trying to achieve and will make sure your takeaway is exactly what you are looking for.

Speaking Topics


patient experience

Customer service

An entertainer and master magician at DisneyWorld, Disneyland, World Class Cruise Lines, Major Theaters and Television… Chris Blackmore delivers an Experience that is never dull and will keep your guests on the edge of their seats. Weaving stories of life at Disney with the ever present philosophy of Exceeding Guest Expectations, Chris presents a theatrical tale of experiences working at the Happiest Place on Earth.

As a presenter at Disney's Approach to Quality Service seminars, Chris has discovered 3 distinctive words that encapsulate the training section when longer programs and half-day sessions are desired. His proven HEAR, THINK, LEARN method of Customer Service Training is the "instruction manual" for the external behavior expected from all team members, and is the perfect continuation and companion of the internal changes instilled by the Care! program.

Chris shows you how to incorporate Care! into your healthcare setting with Compassion, Action, Results & Excellence with Enthusiasm as the cornerstones of his approach to Patient Care.

Including, but moving beyond satisfaction measurement of Press-Ganey or Gallup, Chris explains the principles of a compassionate, courtesy based performance from C-level to custodian, across departments, and how efficiency levels rise when patients are genuinely impressed with their care. He breaks down the process, and the benefits, of creating a positive experience for the patient, set on a bedrock of teamwork and leadership that expects, and accepts nothing but the best from each other.

Chris’s ability to motivate and inspire at a top level will show how Creating a Performance Culture inspires the best from employees… How Clarifying Expectations for Service Delivery frees up an employee for maximum performance levels… and how Aligning Behaviors with Values creates consistency between departments and divisions.

With pertinent, memorable examples from Disney.

A patient focused background with his many visits and stays in hospitals as child and adult, Chris Blackmore has been on the receiving end of patient care both good and bad and relates firsthand stories of how a patient’s perception of care is as influential as the process of care in patient satisfaction results.

Moving easily between stories of endearing and humorous moments in Guest Service, he will show your team the importance of excellence in everything they do for their patient. Your team will leave with a new sense of "Can Do! Will Do!" along with the practical "How To Do!”.

WATCH Chris’ SPEAKER REEL

Testimonials

KEYNOTE TOPICS

Book chris blackmore

Fee Range: $10,000-$15,000