Joyce Hyam RN, PHN, MPA/HSA

Joyce teaches you how to take care of yourself while you take care of others. Words and thoughts impact emotions and healing. Learn how to deliberately reset emotions to the positive for yourself and those around you to deliver hope, comfort, compassion and positive feelings. Discover the secret to a more positive environment and happier teams and a more joyful you. The tools she presents enhance culture, well-being and rapport.

Speaking Topics

Senior Care and Aging Population

Patient Experience

Patient Service

Nursing Leadership

Service Excellence / Customer Service

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Joyce Hyam, MPA/HSA, BSN, RN, PHN has been a nurse for over thirty years working in acute care and community settings. She is a certified speaker, facilitator and coach who is passionate about training others in achieving the outcomes they want for themselves, and the organization. Joyce uses accelerated learning techniques so everyone will relate to the material and can begin to use the tools immediately. She teaches communication skills so people learn how to apply optimal instant rapport techniques within their healthcare organization. She uses examples and stories to bring across the information in a clear manner. Her training is fun, motivating, inspiring and most of all practical.

Joyce has a BSN from the City University of New York and a Master in Public Administration with a specialty in Health Services and Organizational Development from the University of San Francisco. She founded a successful healthcare organization which was sold to a healthcare conglomerate. Her experience includes being on boards of national and local health organizations.

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Testimonials

  • “Our healthcare organization was thrilled to have Joyce Hyam present a program on positive communication, a positive culture and positive rapport building.

    It was a fun presentation and we enjoyed the interaction. We were talking about it for days. The tools Joyce presents are easy to use and can be put into practice right away and the results are fantastic. We are all feeling the positive impact and so are our patients and their loved ones. This program will benefit any organization that wants to positively enhance the patient and employee experience.”

  • "Joyce's presentation was a refreshing jolt of energy.

    I like that she is bringing this positive energy to healthcare as sometimes as clinicians we get bogged down in the day to day routine of healthcare and it is good to get a reminder of how positivity can help our patients.

    I found Joyce to be organized and efficient with a lot of energy. She took a difficult concept and made it simple to understand. She has a lot of information and easily shares her knowledge. She would be a huge asset to any group and everyone could benefit to hear what she has to say."

KEYNOTE TOPICS

    • Discover how words evoke emotions

    • Learn why words matter for outcomes, attitudes, culture and relationships

    • Develop new thinking and communication habits to make a positive impact on the well-being of patients, colleagues, the organization and yourself

    • Learn the tools to make a positive difference in all aspects of your life both professionally and personally

    • Develop a practice of gratitude and appreciation

    • Discover how to make days easier with these powerful habits

    • Learn how to implement positive messages to enhance wellbeing for staff, clients and visitors

    • Discover ways to turn difficult situations into positive memories

    • Discover how to communicate clearly with anyone

    • Develop keener listening skills

    • Learn easy ways to communicate with all communication styles since there is a 75% chance you are communicating with others who have a different style than your own

    • Discover easy ways to build instant rapport with your colleagues, your team, your patients, their loved ones

    • Discover ways to enhance employee retention and engagement

    • Learn how to use these tools to enhance your marketing messages

    • Create a more joyful team experience using these positive tools

    • Learn how to apply happiness habits for you and your organization

  • Unique presentation available for organizations wanting their staff to learn how to communicate more clearly with people who have Dementia.

Book Joyce Hyam

Fee Range: <$5,000

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