The late Fred Lee’s greatest desire was for healthcare leaders and caregivers to instill these concepts for future generations. He won the 2005 ACHE James A. Hamilton healthcare book of the year award with this book, If Disney Ran Your Hospital—9½ Things You Would Do Differently, which has sold over 500,000 books in five languages (English, Dutch, Portuguese, Korean, and Chinese).

Dr. Shari Welch has been a practicing emergency physician for over 26 years and a healthcare quality improvement consultant for over 15 years. She speaks to hospitals and organizations across the country on Quality, Safety, Efficiency and the Patient Experience of Care. She is an expert in Engaging and Aligning Physicians in a Quality Agenda.

With over 37 years of combined experience as both a practicing Hematologist-Oncologist and an Executive Medical Director, Dr. Jeffrey Weisz is an accomplished physician leader and a passionate advocate of patient-centered care. His commitment to improving affordable healthcare through clinical quality, service-oriented and accessible care has earned many of the nation's highest awards for exceptional health outcomes.

Philip Ronning focuses on accountable care, specialty programs, strategy, organization, integration, culture and more. Ronning has worked with urban to rural markets across the board and a client list of over 300. The American Hospital Association has published eight of his books.

Dr. Laird was the Executive Medical Director of the AdventHealth Senior Health Program in Orlando for 6 years. She has over 20 years of experience in patient care with an emphasis in senior healthcare.