"Baird Consulting really made a positive difference in moving our customer service delivery from good to GREAT!  The Service Excellence Initiative helped our organization to infuse customer-oriented service principles into all areas of service delivery.  Empowering our employees to be involved in the grass roots approach to creating our Service Excellence Initiative really made a dynamic difference in their overall acceptance and implementation of the new service delivery avenues.  We firmly believe that the Service Excellence Initiative will be the differentiating factor that pushes consumers to select our health care services."

"Baird is practical, realistic and results-oriented. Her in-depth assessment helped us to gain new insights into our customer experience in both clinic and hospital settings. Her work has received accolades from employees, physicians and administration alike."

"OakLeaf Surgical Hospital and OakLeaf Network could not have driven our customer service initiative forward or experienced such excellent results without the coaching and intervention provided by Kris Baird and the Baird Consulting team. I would highly recommend Baird Consulting for improving customer service."

Reedsburg Area Medical Center interviewed several firms before deciding upon Baird Consulting for our Service Excellence initiative.  With Baird, we made the perfect choice!  Kris and her staff are highly respected among our staff and Board of Directors as well as our physicians (an often difficult group to satisfy!).  With the help of Baird, we have put in place the mechanisms, tailor-made to our organization that has created a happier, more customer-aware workforce.  We have also witnessed our patient satisfaction scores rise, in some cases, from the mere teens to upwards of the 90th percentile.  Would we choose Baird again?  In a heartbeat.  Have and will we recommend Baird?  Over and over again...."

"Your debut performance at WAHSA’s 2005 Spring Conference was an overwhelming success. The ratings for your sessions at this conference soared to the top of the charts… numbers alone do not tell the whole story of how impressed members were with your presentations. I would like to share a few of their comments: ‘Good content and ideas’, ‘Excellent! Organized! Sincere! Down to Earth!’ , ‘Excellent Speaker’ , ‘Valuable take-aways; articulate speaker’, ‘Excellent – enthusiastic and great speaker’. All in all, I’d say this adds up to two dynamic, informative, thought-provoking, and all around excellent sessions."

For additional information regarding this speaker, please call (406) 586-8775.