Kristin Baird

RN, BSN, MHA


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Kristin Baird, RN, BSN, MHA

With over thirty years of experience in patient care, health care marketing, business development and administration, Kristin Baird is a talented speaker and consultant with a passion for service excellence. The president of Baird Group, Inc., Baird earned a Bachelors of Science in Nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch College in Milwaukee, Wisconsin.



More about this speaker:

With over thirty years of experience in patient care, health care marketing, business development and administration, Kristin Baird is a talented speaker and consultant with a passion for service excellence. The president of Baird Group, Inc., Baird earned a Bachelors of Science in Nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch College in Milwaukee, Wisconsin.

Baird is the author of Raising the Bar on Service Excellence, The Health Care Leader's Guide for Putting Passion into Practice, Customer Service in Health care; A Grassroots Approach to Creating a Culture of Service Excellence (Jossey Bass and American Hospital Association Publishing - 2000), and Reclaiming the Passion; Stories That Celebrate the Essence of Nursing (Golden Lamp Press 2005).

Baird is also the creator of "Raising the Bar on Service Excellence- Step by Step" - a five-part web series designed to help health care leaders to implement the 5 essential competencies for building a service-centered culture. Baird has worked with hundreds of health care clients including hospitals, medical practices and long term care facilities to improve the customer experience.

Baird received an appointment from the Secretary of Health in 2009 to serve on the National Advisory Council for the National Health Service Corps. Her work in Washington is consistent with her passion for excellence. She brings her talent in customer service and marketing to assist the NHSC in serving the underserved.

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