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Jake Poore, Speaker
Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. He has consulted with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.
More about this speaker:
Unlike typical speakers, Jake spends most of his time in the trenches of healthcare institutions. You may find him shadowing a physician in the emergency department, learning of the needs of the sterile processing department, or the delivering food with the food service team.
This speaker’s topics include:
- Service Excellence
- Patient Satisfaction/Loyalty
- Employee Satisfaction/Loyalty
- Corporate Strategy/Planning
- Cultural Development & Transformation
As Founder and President of Integrated Loyalty Systems (ILS), Jake knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney Company helping to train and align 65,000 employees toward one end in mind: creating memorable experiences for individuals, not masses.
Jake has spent the past 15 years fine tuning those blueprints by adding best practices from leaders in service, like Southwest Airlines and Ritz-Carlton Hotels, and applying them to more than 100 top healthcare organizations. Through leadership retreats and hands-on workshops, Jake and his team of experts are dedicated to helping organizations achieve their goals in the areas of designing and executing cultural blueprints, defining the companies’ service strategy and mapping out and operationalizing the ideal customer and employee experience.
In 2001, Jake launched Integrated Loyalty Systems, Inc., and for the past 11 years, Jake and Team ILS have helped many healthcare organizations make successful cultural transformations including: University of Chicago Hospitals, UPHS-Penn Medicine, Ochsner Health System (New Orleans), MedStar Visiting Nurses (MD, DC, VA), and National Rehabilitation Hospital (DC). In addition, ILS has contributed to creating patient-centric architectural blueprints for organizations like the University of Colorado Hospitals, Jersey Shore University Medical Center, and BJC Healthcare’s Progress West Hospital.
Jake is faculty for ACHE and teaches a 2-day course on the Chief Experience Officer and patient experiences. In his free-time, he enjoys sailing, skiing, and photography. He lives in Orlando with his wife and their three beautiful children.
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David Crouch (formerly Chief Learning Officer, Blue Ridge Healthcare)
“Jake is the only LDI speaker we’ve had to earn a perfect 5.0 rating from all our members; and we’ve had over 60 presenters at 19 LDI’s over the past 5 years.”
Eric Erickson, MBA, Director of Operations, Marquette General Health System
"The enthusiasm in the wake of your visit has been unparalleled. In short, my managers could not say enough good things about your session."
Carmen Kane, Mayo Clinic
“He caters to the uniqueness of every organization.”
"I teach a variety of classes at Mayo Clinic, and find myself going back to Jake Poore's stories... because they work. He doesn't just tell stories for stories' sake, or just to pull at your heart strings. His stories are moving and memorable, but told in a way that relate to many everyday positions and demonstrate everyone's impact on the patient-no matter who they are."
"There are storytellers who come in, and you think, oh, that's a sad story, but they leave and you say, so what?"
" Jake Poore has the ability to tell a story and get every person who hears it to realize the "so what"-- how I apply that in my role no matter who I am."
Judith L. O'Rourke, MFA
Director, STAR Leadership Development, Kaiser Permanente
THANK YOU! Your contribution added greatly to our outstandingly successful launch of STAR Leadership! 87% "Strongly Agree" that you knew your subject and kept them engaged! Add the "agree" category and that puts you in the category of a 99% approval rating!
For additional information regarding this speaker, please call (406) 586-8775.