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Kent Jackson, MA, LMSW
Kent was born in Iowa City , Iowa and other than a few early years of his life spent in Chicago , has resided in Iowa City and Cedar Rapids , Iowa . He attended the University of Iowa like his father and 4 siblings, eventually earning a Masters degree in Counseling and Human Development.
More about this speaker:
Kent was born in
He worked for
He has served as Team Leader for the Patient and Family Experience Team, charged with improving the experience of all patients and families served by St. Lukes. This includes all inpatients (volumes of about 19,000/yr.), the Emergency Department (volumes in excess of 50,000/yr.), Ambulatory Surgery (volumes about 22,000/yr.) and Outpatient Procedures (volumes about 178,000/yr.). The Patient and Family Experience Team created a structure of multiple Teams and quickly moved their Press Ganey Scores in Inpatient and Emergency Department to the percentiles in the mid-90's.
Their approach utilized some very innovative tools, including dealing with patient and family anxiety and their emotional experience, teaching compassionate behavior, managing wait times, family-centered care and listening to the voice of the customer.
This speaker's topics include:
- Best Practices to Ensure an Excellent Patient/Family Experience
- Family-Centered Care, an International Movement
- Winning: 2007 Press Ganey Success Story Award
- Process Consistency; Every Patient, Every Time
- Physician Best Practices to Enhance the Patient/Family Experience
- Dealing with the Emotional Side of the Patient/Family Experience
For additional information regarding this speaker, please call (406) 586-8775.