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Anthony Cirillo, FACHE, ABC
Anthony Cirillo, FACHE, helped start the patient experience movement with his article, "The Chief Experience Officer, an impetus behind the Cleveland Clinic's creation of the position". An international speaker, he helps healthcare organizations change the experience and tell their story. Anthony is aging expert and not only helps organizations market to boomers and seniors but also guides them to become and then lead dementia friendly initiatives in their communities.
More about this speaker:
- Fellow of the American College of Healthcare Executives (FACHE)
- President, The Aging Experience
- Member, Dementia Action Alliance
- Executive Board Member, CCAL
- Senior Care Expert, Verywell.com
- Monthly Contributor, Charlotte Today TV Program
- Blogger, Huffington Post 50
- Keynote speaker in hospital, long-term care, caregiving, Alzheimer’s fields
- Helped create patient experience movement with seminal article, The Chief Experience Officer
- Featured in the Wall Street Journal, US News and World Report, Forbes, USA Today and more
This speaker's topics include:
- Changing the Culture of Aging Care
- At the Corner of Patient Experience and Patient Safety: The Case for the Chief Experience Officer
- On the Journey to Excellence, The Experience is Everything
- For LTAC -The Resident Experience: Moving Beyond a Customer Service Mentality to a Resident-Centered Culture
- Marketing to Baby Boomers
- Strategic Healthcare Marketing
- Medical Tourism/International Healthcare
As an experienced thought leader in healthcare, he knows how to navigate the industry. And as someone who spends thousands of hours a year with seniors and caregivers, he understands the aging consumer's perspective and needs.
Anthony is the Senior Care expert for Verywell.com--an About.com company--and a member of the board of CCAL, the Consumer Consortium for Person-Centered Living, as well as a member and co-chair for The Dementia Action Alliance. He is dedicated to improving the lives of seniors.
His blog, Educated Aging and corresponding video blogs help consumers understand the health care system while imparting ways to live a quality life. The blog is listed as one of the top boomer blogs by AllTop and feeds to other health sites including Dr. Oz’s Sharecare, contributing to Anthony’s online Klout influence that tops 60. His book, Who Moved My Dentures, dispels myths about aging.
Anthony fell into a mission and advocacy for elders when he started performing in nursing homes. A gifted singer-performer, he has been to Nashville to record and has sung around the country. He uses his performing gifts in his keynote speeches and press engagements.
Anthony brightens the lives and promotes the quality of life and the dignity of caregivers and seniors. And he is a conduit that helps businesses reach and connect to boomer and senior audiences.
Patient Experience/Customer Service:
A Fellow of the American College of Healthcare Executives (ACHE), Anthony consults with healthcare organizations globally. His article The Chief Experience Officer became an impetus for the Cleveland Clinic to create an office of patient experience, hire the first hospital chief experience officer and create a groundswell to promote better patient experiences. As a former Chief Marketing Officer who helped launch a Wall Street startup serving seniors, he brings marketing savvy and an entrepreneurial mindset to clients, being named a Top 50 Entrepreneur in Charlotte.
"Anthony Cirillo is a passionate advocate for creating exceptional experiences. His article, The Chief Experience Officer, ignited a healthcare movement and helped propel the Cleveland Clinic forward in creating an office of patient experience long before the increased focus from HCAHPS and value based purchasing."
James Merlino, MD, FACS, FASCRS, President and Chief Medical Officer of Press Ganey’s Strategic Consulting Division; past Chief Experience Officer, Cleveland Clinic Health System
"Any organization that hires Anthony will get more than they request due to his thoroughness, knowledge of industry trends and creativity. Anthony lives outside of the box but understands the challenges of working within one."
Kati Everett, APR, VP PR/Marketing at Novant Healthcare
"I just wanted to send a quick note of gratitude for your time and presentation today at the "Role of the CXO" session! It was refreshing, fun, informative, and actionable – I was very engaged and look forward to my homework of broadening our view on patient experience improvements through WOM and ensuring myself and my team are Chief Context Setters, Chief Healing Officers, and Chief Promise Keepers. Sincerely, thank you for what you do!"
Director, Service Excellence Programs and Operations Stanford Health Care
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