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Eric Kidwell, Speaker
Eric Kidwell has seen both sides of healthcare. From the corporate suite, to facing a life-threatening diagnosis and back again, his experiences give him a unique perspective on the Patient Experience. Eric's ability to translate the business of healthcare to the human side with humor, experience and real-world examples makes him a sought after choice for conferences and events across the country.
More about this speaker:
As an "Air Force Brat," Eric Kidwell lived all over the world in his early years. He started his career as an entertainer, working in USO shows which traveled around the world to places like Egypt, Turkey, Italy, Spain, and even on the deck of the USS America in the middle of the Mediterranean Ocean. His entertainment experience translated to 17 years working in broadcast television as both a Creative Director, Customer Service Trainer, and occasionally as on-air talent.
In the midst of a growing career, he was knocked for a loop with a diagnosis of a mysterious disease that had just taken the life of NFL Hall of Famer Walter Payton. This experience had a profound effect on his life and lead him to change his focus to improving the patient experience. Eric moved from television to health care, working in the Strategy, Marketing, and Development team with Riverside Health System in Newport News, Virginia. On his first day, he volunteered to oversee a revamping of the health system’s orientation program. He soon became the primary customer service trainer for the company’s 10,000 team members, teaching them to "Care Out Loud."
Because of his work at Riverside, he was recruited by Integrated Loyalty Systems in Orlando, Florida. He serves as Senior Vice President and Senior Consultant, traveling the country working with healthcare organization to elevate the human side of healthcare.
Eric is often called upon to use his entertainment background to speak to large and small audiences, primarily on the topics of patient experience and customer service. He has presented inspirational keynotes to organizations like General Electric, Kimberly-Clark, Mead-Johnson, and more. Much of the source material for his talks comes from his own experience as a patient, and also from his wife’s experiences as she gave birth to their four children, his mother who continues to struggle with dementia in a long-term care facility, and his father who recently lost his battle with lung cancer.
For additional information regarding this speaker, please call (406) 586-8775.