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Chris Blackmore, Speaker
Have you heard about the "Disney Approach to Quality Service" program? When Fortune 500 Companies sent their top leaders to Disneyworld for this training, guess who Disney asked to motivate them? CHRIS BLACKMORE! Chris Blackmore now presents his program, Care! An Excellent Patient Experience(TM) revealing the culture changing philosophy of Disney's training, management, theater and guest psychology.
More about this speaker:
Chris shows you how to incorporate Care! into your healthcare setting with Compassion, Action, Results & Excellence with Enthusiasm as the cornerstones of his approach to Patient Care.
Including, but moving beyond satisfaction measurement of Press-Ganey or Gallup, Chris explains the principles of a compassionate, courtesy based performance from C-level to custodian, across departments, and how efficiency levels rise when patients are genuinely impressed with their care. He breaks down the process, and the benefits, of creating a positive experience for the patient, set on a bedrock of teamwork and leadership that expects, and accepts nothing but the best from each other.
Chris’s ability to motivate and inspire at a top level will show how Creating a Performance Culture inspires the best from employees… How Clarifying Expectations for Service Delivery frees up an employee for maximum performance levels… and how Aligning Behaviors with Values creates consistency between departments and divisions.
With pertinent, memorable examples from Disney.
A patient focused background with his many visits and stays in hospitals as child and adult, Chris Blackmore has been on the receiving end of patient care both good and bad and relates firsthand stories of how a patient’s perception of care is as influential as the process of care in patient satisfaction results.
Moving easily between stories of endearing and humorous moments in Guest Service, he will show your team the importance of excellence in everything they do for their patient. Your team will leave with a new sense of "Can Do! Will Do!" along with the practical "How To Do!”.
As a presenter at Disney's Approach to Quality Service seminars, Chris has discovered 3 distinctive words that encapsulate the training section when longer programs and half-day sessions are desired. His proven HEAR, THINK, LEARN method of Customer Service Training is the "instruction manual" for the external behavior expected from all team members, and is the perfect continuation and companion of the internal changes instilled by the Care! program.
Chris will customize his presentation to make sure it applies directly to what you are trying to achieve. With pre-conference calls and a desire to present quality information for attendees, he will make sure your takeaway is exactly what you are looking for… with the entertaining style you have grown to love from Disney!
I believe that people are inspired by stories of successful people. That is why I base my program on the success and struggles of Walt Disney, a man that took pen and ink and turned it into a global empire that lives for excellence. I have lived in the world of Disney and will share the good, and bad, of a company that has changed the world of entertainment and business, and how it can change yours. And, like Walt, I will make sure you have a good time and a few laughs along the way.
This speaker's topics include:
- Customer Service
- Patient Experience
- Quality Service
- Have you heard about the “Disney Approach to Quality Service” program?
- Relevance of purpose/goals to objectives- 98%
- Extent that the presenter addressed each objective- 98%
- Presenter expertise in content area:-95%
- Appropriate teaching/learning strategies-99%
For additional information regarding this speaker, please call (406) 586-8775.