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Innovative Healthcare Speakers for Every Issue, Topic and Event...
Home > Service Excellence
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Kristin Baird, RN, BSN, MHA
Kristin Baird is an expert speaker, consultant and the author of Customer Service in Healthcare: A Grassroots Approach to Creating a Culture of Service Excellence as well as Reclaiming the Passion: Stories that Celebrate the Essence of Nursing. |
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Bruce A. Berger, PhD, RPh
Dr. Berger has over 15 years of experience in training health care professionals in patient-centered health behavior change (motivational interviewing) for large health systems (Blue Cross Blue Shield, Humana, Group Health, etc). Bruce has also taught interpersonal and organizational effectiveness for 30 years. In particular, Dr. Berger has focused on factors that undermine effective interpersonal and organizational relationships. |
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Chris Blackmore
Kick your event off with a smile and a message. Let Chris reveal the secrets of excellent customer service while entertaining your audience with expert magic and humor. |
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M. Tray Dunaway, MD, FACS, CSP
What Makes Dr. Dunaway Different? Dr. Dunaway is an expert consultant who speaks and motivates in the process to teach, inspire, and invite things to change. Unlike Gurus who "Preach but don't Practice," Tray is the real thing. There is no one better at engaging physicians! |
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Kent Jackson, MA, LMSW
Quoted in the Wall Street Journal regarding innovative approaches to family-centered care,
Kent
provides engaging insight and expertise on behavioral tools/strategies that increase patient satisfaction scores. Through
Kent
’s devoted leadership and passion for service excellence, St. Luke’s Hospital received a national Press Ganey Success Story Award in 2007. |
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Jay Kaplan, MD, FACEP
Dr. Kaplan presents to and coaches hospital leadership teams, emergency departments, medical staffs and medical groups across the country to the highest level, with proven implementation strategies and specialized systems that hardwire service and operational excellence. |
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Charles S. Lauer
His weekly publisher’s letters in Modern Healthcare are filled with practical power, emphasizing his mantra that customer service is everything. Author of the new book DECENCY, Mr. Lauer is in great demand for his motivational messages to top companies nationwide. |
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Fred Lee
Author of the best selling book, If Disney Ran Your Hospital; 9 ½ Things You Would Do Differently, Mr. Lee’s principles are changing cultures in healthcare nationwide by casting new light on patient/employee satisfaction and loyalty |
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Wendy Leebov, EdD
A dynamic speaker, skilled and flexible facilitator, Wendy is dedicated to creating healing environments and exceptional healthcare experiences for patients and families, and for the people who devote their work lives to healthcare. |
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James Lloyd
Former corporate trainer and motivational speaker for Wellpoint, the largest healthcare benefits company in
America
, James shares his expertise and passion for service excellence and customer loyalty to healthcare organizations nationwide. |
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Joseph A. Michelli, PhD
Author of the best selling books, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, and Why Fish Fly, Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations and workshops that explore ways to develop joyful and productive workplaces. |
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Jake Poore
Jake Poore has a passion for, and expertise in, what it takes to create and maintain a world-class service organization. His excellent training, facilitation, and customer service skills were developed in part over his 18-year career with The Walt Disney Company and with the Franklin-Covey organization. |
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Mark Scott
Mark Scott was the CEO of the first Hospital to implement the patient-centered Planetree philosophy system-wide. He is an expert in staging healthcare experiences and transformation—both for patients and staff and he is the co-author with Dr. Leland Kaiser of the new book, Courage to Be First. |
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Trisha Torrey
Trisha Torrey is Every Patient’s Advocate. Trisha’s ability to translate patient needs into actionable ideas for your organization will result in improved patient safety, patient satisfaction and outcomes experienced by patients and providers alike. |
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Art Turock
Turock’s latest book, Invent Business Opportunities No One Else Can Imagine, challenges the conventional wisdom “Ask customers what they want and give it to them.” In contrast, industry trendsetters respond to customer’s latent needs—that is, give them products and services they will value but would never think to ask for. |
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