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Healthcare Speakers for Every Issue, Topic and Event...
Home > Patient Satisfaction / Loyalty
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Kristin Baird, RN, BSN, MHA
Kristin Baird is an expert speaker, consultant and the author of Customer Service in Healthcare: A Grassroots Approach to Creating a Culture of Service Excellence as well as Reclaiming the Passion: Stories that Celebrate the Essence of Nursing. |
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Anthony Cirillo, FACHE, ABC
A healthcare marketing professional, Mr. Cirillo consults with organizations worldwide helping them to anticipate trends and utilize cutting edge marketing techniques for success. A trailing edge baby boomer and author of “Who Moved my Dentures?”, he also has a deep mission devoted to older adults and aging issues. He can not only help you market to boomers but act as a conduit in reaching them. |
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M. Tray Dunaway, MD, FACS, CSP
What Makes Dr. Dunaway Different? Dr. Dunaway is an expert consultant who speaks and motivates in the process to teach, inspire, and invite things to change. Unlike Gurus who "Preach but don't Practice," Tray is the real thing. There is no one better at engaging physicians! |
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Kent Jackson, MA, LMSW
Quoted in the Wall Street Journal regarding innovative approaches to family-centered care,
Kent
provides engaging insight and expertise on behavioral tools/strategies that increase patient satisfaction scores. Through
Kent
’s devoted leadership and passion for service excellence, St. Luke’s Hospital received a national Press Ganey Success Story Award in 2007. |
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Jay Kaplan, MD, FACEP
Dr. Kaplan presents to and coaches hospital leadership teams, emergency departments, medical staffs and medical groups across the country to the highest level, with proven implementation strategies and specialized systems that hardwire service and operational excellence. |
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Fred Lee
Author of the best selling book, If Disney Ran Your Hospital; 9 ½ Things You Would Do Differently, Mr. Lee’s principles are changing cultures in healthcare nationwide by casting new light on patient/employee satisfaction and loyalty |
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Wendy Leebov, EdD
A dynamic speaker, skilled and flexible facilitator, Wendy is dedicated to creating healing environments and exceptional healthcare experiences for patients and families, and for the people who devote their work lives to healthcare. |
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James Lloyd
Former corporate trainer and motivational speaker for Wellpoint, the largest healthcare benefits company in
America
, James shares his expertise and passion for service excellence and customer loyalty to healthcare organizations nationwide. |
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Joseph A. Michelli, PhD
Author of the best selling books, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, and Why Fish Fly, Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations and workshops that explore ways to develop joyful and productive workplaces. |
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Trisha Torrey
Trisha Torrey is Every Patient’s Advocate. Trisha’s ability to translate patient needs into actionable ideas for your organization will result in improved patient safety, patient satisfaction and outcomes experienced by patients and providers alike. |
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