After twenty years of service with the Albert Einstein Healthcare Network in Philadelphia , Wendy is now president of Wendy Leebov Inc. a consulting firm dedicated to creating healing environments and exceptional healthcare experiences for patients and families, and for the amazing people who devote their work lives to healthcare.

For the Einstein Network, Wendy was Vice President, Human Resources and formerly Associate VP for Organization Development. She also established and served as president of the nationally respected Einstein Consulting Group.

A dynamic speaker, skilled and flexible facilitator, Wendy has designed and delivered hundreds of customized speeches, workshops and far-reaching change processes for a variety of healthcare organizations including systems, large teaching hospitals, community hospitals, quality consortia, and medical practices.

Her specialties:

• Achieve and sustain impressive customer service and healing environments for patients and families
• Develop dynamic and effective leadership and teams
• Foster alignment with organizational values and goals
• Retain talented people by fostering soulful work

Wendy loves to communicate, in person and in writing. She has written more than 10 books, including these healthcare bestsellers:

• The Indispensable Healthcare Manager (with G. Scott); Jossey Bass; winner of the ACHE 2003 Book-of-the-Year Award
• Achieving Impressive Customer Service: Seven Strategies for the Healthcare Manager (with Scott and Olson); American Hospital Publishing; 1998.
• Service-Savvy Healthcare One Goal at a Time (with Afriat and Presha); American Hospital Publishing; 1998.
• Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (with Scott); American Hospital Publishing; 1993). Also in Japanese; Association of Japanese Medical Corporations; Tokyo , Japan ; 1997.

She also publishes nuts-and-bolts toolkits and workbooks that help healthcare managers, educators and other change agents mobilize teams and help them strengthen their skills related to customer satisfaction.

Wendy received her doctorate in Human Development from the Harvard Graduate School of Education in 1971.

This speaker's topics include: