Mark Scott is a nationally known healthcare visionary and a highly-rated speaker for hospitals, health systems and healthcare associations nationwide.
Mark embraces a strong commitment and passion for changing the landscape of the healthcare experience. As a pioneer in culture change and development, he brings an intimate understanding of the strategic and tactical experience required for initiating and sustaining organizational transformation. Mark’s storytelling strengths and unique personal style come alive in dynamic keynote addresses that focus on staging healthcare experiences and transformations – both for patients and staff.
He offers audiences invaluable insights, experience and knowledge from being CEO of Mid-Columbia Medical Center in
The Dalles
,
Oregon
from 1985 to 2002. As a result of Mark’s ground-breaking leadership, the hospital received national accolades, recognitions and awards including “100 Best Companies To Work For In Oregon,” one of 15 hospitals to be noted by Modern Maturity as a hospital with heart, the first hospital in the nation to implement the patient-centered Planetree philosophy system-wide, and the highest accreditation score in 2001 from the Joint Commission on Accreditation for Healthcare Organizations (JCAHO).
In addition, Mark was featured on Bill Moyers’ 1993 PBS special “Healing and the Mind” series, where
Mid-Columbia
Medical
Center
was the focus of a segment entitled “The Art of Healing.” While at Mid-Columbia, over 1,100 hospital executive teams visited the hospital to seek his counsel and advice. He is the co-author with noted healthcare futurist Dr. Leland Kaiser of the new book, Courage to Be First: Becoming the First Planetree Hospital in America (Second River Healthcare Press).
Mark is an owner, senior guide and coach who serves as an integral resource to clients for Starizon, an experience design consultancy based in Keystone,
Colorado
. Additionally, Mark currently offers his energy and guidance on numerous foundation boards, including the Knights of the Healthcare Roundtable.
Mark’s business and personal lives mirror each other in the fact that he constantly seeks challenges…whether climbing the highest mountain peaks or rafting the strongest rivers in the Northwest, rowing his own raft down the
Colorado River
, or riding his beloved Harley cross-country.
This speaker's topics include:
- Patient Satisfaction and Loyalty
- Staging the Healthcare Experience
- Culture Change/Development
- Organizational Transformation
- Leadership
- Service Excellence
- Employee Satisfaction and Loyalty
