Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life.
Dr. Michelli worked for over a decade as a medical psychologist in a hospital setting. Subsequently, he worked as an organizational development specialist for a large hospital system. Dr. Michelli helped hospitals in that system create a unified corporate culture, implement patient service initiatives, enhance staff engagement, and merge cultures when that system joined with another hospital group. Dr. Michelli has studied and written about cutting edge customer experience businesses such as the World Famous Pike Place Fish Market, Starbucks Coffee and The Ritz-Carlton Hotel Company. Blending his education and work background (both in and out of healthcare), Dr. Michelli delivers a powerful message about patient care and practical ways to create the ultimate staff and patient experience.
Dr. Michelli's book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, published by McGraw-Hill, regularly achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews.
Dr. Michelli’s other books include The New Gold Standard about service excellence at The Ritz-Carlton Hotel Company and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.
Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.
This speaker's topics include:
- Customer Service and Loyalty
- Change Management
- Leadership Development
-
Team
Building
- Motivation
- Humor in the Workplace
- Pike’s Place Fish Market
- STARBUCKS Experience - 5 Principles for Turning Ordinary into Extraordinary
Joseph A. Michelli, PhD
Preview Videos
