Dr. Kaplan is Medical Director of the Studer Group, Director of Service and Operational Excellence for CEP America , and Physician Advisor for Press Ganey Associates.  A graduate of Harvard College and Harvard Medical School , Dr. Kaplan won teaching awards in 1996 and 1999 and in October 2003 was named the American College of Emergency Physicians’ Outstanding Speaker of the Year. In 2001 he was honored as Physician of the Year by the New Jersey State Society of Physicians Assistants.  Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston , NJ .  As Chairman of Emergency Services for his health system (1998-2001), he led his emergency departments to the 98^th percentile in patient satisfaction at the same time that patient visits were increasing 10% per year.   As a national speaker and facilitator, Dr. Kaplan presents to and coaches hospital leadership teams, emergency departments, medical staffs and medical groups across the country to the highest level, with proven implementation strategies and specialized systems that hardwire service and operational excellence.   

Dr. Kaplan continues to practice clinically in the Emergency Department, which is his true passion, to ensure that he remains close to the patients’, the hospital staff’s, and the physician's point of view.

Dr. Kaplan lives with his wife and three daughters (ages 14, 16 and 19) in the San Francisco Bay area, in San Anselmo , CA , approximately 20 minutes north of the Golden Gate Bridge .

Click Here to read Dr. Kaplan's most requested presentations.

• Service and Operational Excellence
• Physician/Medical Staff Engagement & Alignment
• Preventing Burnout in Healthcare Providers
• Time Management
• Strategies to Inspire Change & Avoid Madness
• Leadership & Management
• Patient/Employee Satisfaction
• Clinical Quality & Service – The Connection
• Building Relationships between Physicians & Others