Passing the Spark: Motivating Others:  This speech details 5 practical ways to energize a team.  Topics include turnover, LOA’s, loyalty, and “Pygmalion” belief in others.

Dazzling Service:  This speech is a call to set new standards in service.  This is an advanced interactive discussion.  Topics include listening, serving, honoring and apologizing.

Life’s Three Burning Questions:  Lloyd’s research has shown that every person asks themselves these same three questions at the end of their life.  The secret to happiness and productivity is to begin answering them now.  This presentation is both personal and powerful, and is among his most requested.

Loyalty:  This speech discusses the question, “What does it require to keep a customer loyal?”  A highlight of this experience is when the entire audience vows to never again utter the ultimate word of indifference, “whatever.”

Great-Full!:  This speech presents a unique view of gratitude.  When we begin looking for the positives, instead of the negatives, wonderful things happen.  Morale increases, teamwork abounds, and retention strengthens.

The Top 10 Most Effective Customer Service Techniques:  This is a two hour customer service session in which James shares his top 10 most effective customer service techniques gathered from 10 years of experience in the field.  This speech also features his famous top 10 Phone Connectors.

Yield to New Ideas:  This speech presents methods for employees and employers to find the positives with change.  Whether it is a corporate merger, corporate restructuring, or downsizing; finding the positives in change will create an environment of growth and loyalty.

Dazzling Patients:  This captivating speech enlists healthcare institutions to rate and compare their customer service, deal with patient complaints, and learn 10 practical ways to honor patients of the 21^st century.  It addresses the issue of apologizing with regard to lowering and/or discouraging law suits.  More importantly, James answers the question, “How did I convince 12 busy physicians to attend a 2-day seminar on this topic?”

For the past twenty-five years, James Lloyd has captivated and inspired audiences on five continents (still waiting for South America and Antarctica ).

With a rich speaking background that includes eleven years as a missionary and several years as a professional trainer, James then spent eight years as a corporate trainer and motivational speaker for Wellpoint, the largest health care benefits company in America .  In 2005, he ventured out and began his own company, 9 Screens International.

James’ favorite TV show is Extreme Makeover Home Edition, and he often retreats a few hours north to his treasured rejuvenation-haven, Big Sur , California .  James has been married twenty-five years and has two teenage daughters (which may explain his eagerness to travel).

His favorite quote:  “A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.”

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