Jake Poore has a passion for, and expertise in, what it takes to create and maintain a world-class service organization. He has consulted with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.

Jake Poore inspires action. But more than just that, he possesses the expertise, practical knowledge and real-world application to teach you how to fish... And that brings real results in your organization.

His excellent training, facilitation, and customer service skills were developed in part over his 18-year career with The Walt Disney Company and with the Franklin-Covey organization, prior to starting his own company.

Jake is a leader in customer/patient service excellence and loyalty, strategy and service development, cultural transformation, process improvement, the physical architecture of service and leadership development around the theme of service excellence.  He has inspired countless audiences with his vision for world-class service in healthcare and he is a thought-leader, an inspiration and a catalyst for change for organizations who want to raise the bar on their customer service.

Jake and his team have helped many organizations make successful cultural transformations including: University of Chicago Hospitals, Duke School of Medicine, BJC Healthcare (MO), Mayo Clinic, Ochsner Clinic ( New Orleans ), Washington Hospital Center , National Rehabilitation Hospital (DC), and Columbus Children’s Hospital. In addition, they have contributed to creating patient-centric architectural blueprints for organizations like the University of Colorado Hospitals and Jersey Shore University Medical Center .

Jake Poore is an in-demand, dynamic speaker who does more than entertain—he motivates and inspires his audiences with relevant and practical ideas for change!

Click Here to read Jake Poore's presentation descriptions.

This speaker’s topics include:

• Service Excellence
• Leadership
• Patient Satisfaction/Loyalty
• Employee Satisfaction/Loyalty
• Corporate Strategy/Planning
• Cultural Development & Transformation

For additional information regarding this speaker, please call (406) 586-8775.